Discreet packaging

No one will know what's in the box.

Delivery time

We will confirm your order information by email within 24 hours after payment is completed. If we don't hear from you within 24 hours, we will continue to process your order based on the original information received.

It usually takes 3-5 weeks to make a doll. But it may take less or longer depending on the brand and material. In some cases, we can speed up production for you as needed.

(This is an approximate time. There may be exceptions for silicone dolls and robot dolls. Other exceptions may extend this time frame (such as Chinese holidays, snowstorms, heavy rains, COVID-19, etc.))

After the doll is completed, we will arrange for shipment. When we send out the doll, we will send you the tracking number by email.

                                         Dldolls Order Process & Timeline

When you purchase a sex doll at dldolls.co.uk, if you have any questions or concerns, please feel free to let us know and we will do our best to answer them for you. We strictly monitor the purchasing and shipping process to ensure that you receive a brand new and intact authentic doll.

Shipping time:
About 1 month working days.

Delivery method

Our package is in transit, the tracking number will not show any information, and the tracking number information will not be displayed until the package arrives in the UK. This is normal. Please don't worry.

Refund policy

We will carefully check and confirm the dolls in the package before delivery to ensure that each doll is intact.

If you need to cancel or modify your order, please email us within 24 hours of placing the order, otherwise we will not accept refunds and cancellations will always be subject to a processing/administration fee. Because all our dolls are custom products (wigs, eyes, skin color, etc. are different for each customer), we do not accept any refund losses unless there is a serious quality problem, but you should send us photos within 24 hours of receiving the doll. If the doll has obvious damage caused by you, we will not accept a refund.